Policies & Payments
Missed Appointment and Cancellation Policy
New England Veterinary Clinic & Pet Resort is committed to providing all of our patients with exceptional care. When a client cancels without giving advanced notice or misses an appointment, they prevent another patient from being seen. For this reason, New England Veterinary Clinic & Pet Resort has instituted a new cancellation policy:
No-Show
On your first incident of a no-show for an appointment, our team will reach out to notify you of your missed appointment and offer to reschedule. If you accrue a second no-show, your account will be marked and a nonrefundable deposit will be required at the time of scheduling.
Cancellations
We appreciate that emergencies arise, but we ask that you give us and our other patients the courtesy of canceling with enough time to fill an appointment. We consider “last minute” to be within 24 hours of the scheduled appointment time. Recurrent last-minute cancellations will be considered the same as no show and your account will be marked as requiring a nonrefundable deposit at the time of scheduling. If you need to cancel your appointment when we are not open for business a voicemail left before 24 hours is acceptable notice.
Late Arrivals
We ask that clients arrive 5-10 minutes prior to the scheduled appointment time to allow for parking and check-in. We understand that traffic and life happen, so we will accept appointments with a 10-minute grace period after the scheduled time, but we appreciate a phone call as a “heads up.” We are unable to accommodate later arrivals, and it will be considered a no-show and will be required to reschedule. Recurrent late arrivals will require a nonrefundable deposit for the full exam fee at the time of scheduling.
New Client Appointment
For new or inactive clients (patient has not been seen within the last 2 years), a deposit is required at the time of scheduling to secure an appointment. The deposit amount will be applied towards the scheduled appointment. If this appointment is missed or canceled within 24 hours’ advance notice, the deposit will be forfeited.
Medication Refill Policy
We ask for 24 hours for medication refills.
We maintain a Zero-Tolerance stance on Harassment
Any form of aggressive behavior is not acceptable, and we're not referring to your beloved pet. Instances such as physical assault, verbal harassment, use of foul language, abusive behavior, or threats will unfortunately result in termination of services.
Payment
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including Visa, Mastercard, Discover, American Express, and CareCredit.
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CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.